Refund policy

We hope you love your purchase from TWEENOLOGY. However, if you receive a product that is faulty (broken or damaged), please contact us at info@tweenology.co.za within 14 days of receiving your order.

If your item is confirmed as faulty, we will issue you with a store credit to the value of the original item purchased (excluding delivery fees). The replacement product selected must be of the same value as the original item.

Please note:

• Returns are accepted only for faulty items.

• Courier and return shipping costs are for the customer’s account.

• We are not responsible for items lost in transit — we recommend using a trackable/registered shipping service.

• Products must be unused, in their original condition, and returned in appropriate protective packaging (e.g. bubble wrap).

• We cannot accept returns received after the 14-day return period.

The following items are not eligible for return:

• Products purchased on sale

• Products purchased from a TWEENology stockist (not directly from our online store)

If you are unsure how to open or use a product, please contact us before doing so. We cannot accept returns where packaging or the product has been damaged due to incorrect handling.

If you have any questions, please contact us at info@tweenology.co.za.